Since 2023, fast food chain Wendy’s has been testing their FreshAi platform in Columbus, Ohio, to take customer orders in their cars. The goal? To shorten the time of each transaction and allow staff to focus on preparing quality food.
AI is also part of our online ordering experience. Quebec-based company UEAT offers restaurateurs a platform for customized ordering. When ordering this way, clients receive smart suggestions based on their grocery cart, which leads to more sales, just like some self-serve kiosks do in restaurants.
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